In some cases, Chariot may email you asking you to book a quick call to move your claim forward. This is completely normal and nothing to worry about. Many companies require you to join a brief call before your claim can move forward.

Chariot provides administrative support to the law firm that represents you. Your law firm, not Chariot, is your legal representative.

This step is called informal dispute resolution, or IDR, and it is usually written into the company's customer agreement. If you are still getting familiar with how mass arbitration works, this is one of the few points where you take part directly, and showing up is what keeps your claim moving forward.

Why the Company Asks for This Call

After your attorneys send a demand letter, most customer agreements give both sides a window to try to settle things before formal arbitration. Depending on the company, that window tends to be between 30 and 90 days. Some companies require an individual resolution call during that period with every customer who has a claim, even when thousands of people filed at the same time.

For the company, the call is a chance to hear from you directly and sometimes to make an offer. For you, attending is an important step in keeping your claim moving. If you can't make it, contact us right away, and your law firm will explain your options.

The Prep Call

There is nothing to study. Someone from your legal team will call you before your conference for a quick walkthrough that usually takes about five minutes. They will refresh you on what your claim is about and go over the kinds of questions the company might ask.

If you miss that call, expect a second try and a voicemail. Picking up is worth it and will enable you to attend the call with the company with confidence. You may also get a reminder email with a short video covering the same prep topics.

Joining the Call

Most conferences happen over a video platform such as Microsoft Teams, and you can always dial in by phone instead, and your camera can stay off.

The meeting invite itself may come from the company's lawyers or from an outside scheduling vendor they work with, so watch for an email from an address you do not recognize. If the invite never shows up or the link will not open, reply to the Chariot email you received or email us at support@chariotclaims.com so we can help get you on the call.

Who Will Be on the Line

Expect a small group. This usually consists of a representative from your law firm, the company's lawyer, and sometimes a company representative. A member of the Chariot support team may sit in as well to help with logistics if anyone runs into technical trouble.

What Usually Happens During the Conversation

The company's lawyer will probably open by saying your claim has no merit. That is a standard opening move, and you have no obligation to argue with them.

After that, they may ask a few questions, usually about when you signed up and what you saw before the charges appeared on your bill. Some lawyers will also ask for an account number. Having it nearby can be helpful.

Before the call, your law firm will help prepare you to answer any questions the company asks.

If the Company Makes an Offer

Some calls end with a settlement offer. Your attorneys will review any offer with you after the call.

What You Can Leave Behind

No paperwork is required for this call. Anything you shared during intake, like the screenshots and statements described in our guide to everyday evidence, is already with your legal team, and you will not be asked to present it again.

After You Hang Up

Once the call ends, your part of this step is done. Some claimants walk away with an offer that their lawyers review with them over the following days, while many others finish with no agreement at all. That second outcome is normal, and it keeps the path to formal arbitration open.

Sometimes a company decides to resolve claims for a larger group at once, which can make remaining calls unnecessary. If your call falls through because of a scheduling problem on the company's end, we will send a new booking link so you can pick another time, and your law firm will handle any follow-up with the company. You may also receive a short survey about how the call went, and those answers help us smooth out the next round for everyone.

You can check where your claim stands anytime from your dashboard at app.chariotclaims.com. If your booking link has expired or your time slot no longer works, email support@chariotclaims.com with the name on your claim, and the team can pull up your record and get you rebooked.

Disclaimer: "This article is general information about informal dispute resolution (IDR). It is not legal advice, and you should not rely on it to make decisions about a claim. IDR requirements depend on each company's terms, the arbitration rules that apply and the laws of your state. They also change over time, so what we describe here may not apply to you or may be out of date. Chariot Claims (Communion Inc. d/b/a Chariot Claims) is not a law firm, does not provide legal services and is not a lawyer referral service. Chariot provides administrative support to law firms. Reading this article or contacting Chariot does not make you anyone's client. Only a written agreement with a law firm creates an attorney-client relationship. If you have a dispute with a company, talk to a licensed attorney about your situation soon. Deadlines may apply, and missing one can affect your rights."