Filing a claim against a big company can feel like tossing your time into a black hole. We built Chariot to shift that paradigm—with clear steps, honest timelines, and real control in your hands. Here’s the full journey your claim takes after you hit “Submit.”

TL;DR: Human review → eligibility validation → grouped and filed (if applicable) → attorneys negotiate/arbitrate → you decide on the offer.

Step 1: Real Humans Review Your Claim

After you submit your claim, our team will review your submission for completeness and any potential red flags. We check to make sure that your contact info is valid (so you won’t miss updates!), uploaded evidence is readable, and everything lines up with what your attorneys need. If anything is missing, we will shoot you a message—no guesswork and no ghosting!

Step 2: Legal Validation

Next, your attorneys review your claim to determine if and how it fits into the case. Based on the wrongful event that caused your injury and the information and evidence that you've provided, your attorneys will work to assess how the law may be able to provide you with compensation.

Step 3: Grouped and Launched

Most consumer claims move faster—and carry more weight—when they’re grouped together ( read more about mass arbitration here). Why does this matter? Because big corporations are much more likely to settle (and settle well) when they’re facing a group of thousands or more claimants, compared to just a handful of individuals. It’s pressure they can’t ignore, and it often leads to faster timelines and higher payouts. A win for you, is a win for us 😁.

Chariot partners with law firms who share our mission: people first, justice-driven, and no shortcuts. If it turns out your claim is better suited for a different legal method than the one we're pursuing, we’ll let you know accordingly. Our goal is to get you the best outcome that we can.

Sometimes, the wrongdoing companies ask to verify that a handful of claimants are real people (yes, seriously). If you’re selected, we’ve got your back. A Chariot team member will prep you beforehand and be right there with you on a short phone call, along with your attorneys.

Step 4: Lawyers Lawyering

Once your claim is initiated, your partnered attorneys take it from there—handling the evidence, legal filings, negotiations, and even showing up in court or in arbitration (yes, they’ll do the yelling if it comes to that).

You’ll get clear, plain-language updates at key milestones without the legalese (pro tip: if you do need some jargon broken down, check out the Chariot Legal Jargon Glossary). And if a settlement is on the table, we’ll walk you through the terms, the numbers, and the tradeoffs. No tricks. No surprises. Just the facts, so you can make the right call for you.

Step 5: You Make the Call

When a settlement offer comes in from the wrongdoing company, we’ll notify you right away. You’ll have the option to accept the offer or pursue other paths.

We always work to negotiate for the best possible outcome for you, but if you feel the offer doesn’t match your specific harm or evidence, we can help you find other options.

Whichever path you choose, we’ll break down the details clearly: expected timelines, any expenses or offsets, and what might happen next.

Ready to file a claim with Chariot? Check if you qualify for a case here: app.chariotclaims.com!